Frequently Asked Questions

Yes — Hya Sisters Cleaning Company LLC carries $2M general liability and a $1M umbrella policy. Every employee is W-2, background checked, and covered under our workers' compensation. Certificate of insurance available on request.

Almost no one is. Most clients give us a garage code, lockbox, or hidden key, and we lock up behind ourselves. We never share entry information outside the assigned cleaning team.

We love them. Tell us their names in the booking form. The only thing we ask is that anxious or territorial pets be given a quiet room during the visit, for their comfort and ours.

Yes — including microfiber cloth systems, HEPA vacuums, and eco-certified cleaning products. If you prefer we use a specific product (a particular floor cleaner, for instance), leave it on the counter and we'll happily use it instead.

It very rarely happens, but when it does we tell you immediately and either repair or reimburse. We carry insurance specifically for this.

Invoices are emailed the morning after each visit. Pay by credit card, ACH transfer or check within 7 days. No deposits, no auto-charges unless you specifically opt in.

Yes. If something isn't right, text or call within 24 hours and we'll come back to fix it — at no charge.

Of course. A 24-hour text is all we need. No cancellation fees, no contracts.

A load of laundry or a sink of dishes — happy to. Full closet organizing is a separate package; ask us for a quote.

All standard products are EPA Safer Choice certified and fragrance-free. We use stronger disinfectants only in bathrooms and only when no one is in the room.